What an in-home phone visit covers

2026-05-26 · 4 min read · EasyTechdesk

Transfer, the accounts you named, and a test. Not a carrier store and not a repair of a cracked screen.

In-home phone setup — You type the passwords.

Included

New phone setup transfers data, signs into the accounts you listed, and checks mail and one message. Tablet setup is the shorter version: Wi-Fi, mail, and a few apps.

You remain the owner of the accounts. We do not add ourselves as a recovery contact.

Phone and laptop together — Cracked-glass repair is a different trade.

Not included

We do not replace screens, batteries, or charging ports. We do not unlock a phone that is activation-locked by an account you cannot access.

Carrier plan changes, trade-in grading, and billing disputes stay with the carrier. We will sit through an activation. We will not argue a bill.

Phone visit boundaries — Online works when the prompts are readable.

Choose online or in home

Online is enough when you can tap the prompts and the phones are charged. In-home is kinder when hearing the steps in the room matters, or when a computer backup is part of the same hour.

Patient tech help is the right booking when the phone already works and you want the practice, slower.

Keep reading

Set up a new phone without a store appointment
Transfer first, then apps, then keep the old phone as a backup for a day.
eSIM or a physical SIM on setup day
The line has to move or the new phone is a small tablet.
Move photos before you wipe a phone
Cloud thumbnails are not the same as files you can open offline.