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Guides · Phones & tablets

Move photos before you wipe a phone

· 4 min read · EasyTechdesk

Cloud thumbnails are not the same as files you can open offline.

Phones with a cable between them
Open a recent photo on the new phone, full size.

Prove the copy

On the new phone, open a photo from this week and one from a year ago. Play a video. If they are only tiny previews that will not zoom, the full files never arrived.

A cable transfer is slower and more complete than hoping an overnight cloud upload finished on a weak bedroom Wi-Fi.

Photo transfer setup
Count is a clue. A spot check is the proof.

Albums

Screenshots, downloads, and hidden albums are easy to skip. Look at those folders on the old phone before you erase it. A setup visit can include them if you point them out.

Messages and photos are separate. A photo save from a chat may not be in the camera roll.

Wipe a phone only after the copy
Trade-in wipes are final.

Then erase

Erase only after the spot check. Remove the account so the phone is not still findable on your family list, then use the phone's own erase.

We do not bypass activation locks. If you do not know the account password, the carrier or the maker is the path, not a visit.

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Move photos before you wipe a phone | EasyTechdesk